I purchased a special limited edition item, and was sent a duplicate of a generic item I had ordered instead. When I finally received my merchandise, the order was incorrect. runescape merch shipping time Hi, have any of you ordered anything from runescape store recently How long it takes to arrive after its been shipped, its been two weeks now. Even though they had the right address, it seemed like they were perfectly willing to do nothing if they hadn't the support staff were fully aware from the beginning that there was a difference between my order page and their confirmation because I mentioned it immediately and included pictures. Not sure if they were playing CYA, but okay. Doesn't seem like good business practices. Only after prodding and followup (At which point they accidentally forwarded a message sent to their supervisor pointing out they felt they had no responsibility due to T&Cs because once the package was shipped, it was shipped) did a supervisor investigate the issue and explain that my international address was reformatted in just their confirmation email to match UK standards but that the address given to the warehouse was correct. When I pointed out that the address did not match the address on my order page, I was basically told too bad and I was out of luck if the package didn't arrive even though it was their error. The Jagex Store has expanded to include a range of official RuneScape merchandise. Initially, they sent me an incorrectly formatted address in my confirmation email. I ordered 3 Runescape pins, order #17493. The most frustrating e-commerce experience in memory.
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